Business etiquette across the globe

Securing new business can be tricky even on home turf, so imagine the added difficulties of embarking on a new business relationship with a foreign counterpart.  The old adage goes that ‘you only get one chance to make a first impression’ and that carries even more weight when we’re talking cross-culturally.

Cultural know how
It not only makes good business sense to research your counterpart’s business but also their culture and the expected business etiquette too.  Familiarise yourself with the appropriate business greeting and a few words of the language.  Also consider how your business approach could be interpreted and make adjustments where necessary to make sure you get off on the right foot.

Translation servicesWhen in Rome…
For instance a firm handshake and maintaining eye contact is deemed a sign of trustworthiness by Russian business associates.  And the Japanese will be impressed if you master a bow on greeting, although they will accept a nod of the head or handshake from a foreign counterpart.

A good understanding of what is and isn’t acceptable will ensure longevity of your business relationship.

Engaging the services of a translator and interpreter
Unless you are fluent in the language of your new business associate it is a good idea to get both a professional translator and interpreter on board to help with written and spoken communication. 

At Enigma Translation we pair you with a translator who is qualified in the source language and a native speaker of the target language.  And importantly they will also have expertise in the area that you require translation support as well as cultural and business understanding.

Our team of translators are 2,000 strong across the globe and cover over 114 languages.  They are fully qualified professionals with at least five year’s experience and only translate into their native mother tongue.  They are available when you need them, often at short notice, which is why we can offer a same day service or completion within 24 hours.

Enigma Translation interpreters can support you in telephone communication and meetings ensuring that everyone involved is ‘on the same page’ thus aiding smooth business running.  They are also invaluable for corporate events and networking events.

And finally…
As the exchanging of business cards is still commonplace in the world of business, it’s a good idea and nice touch to have your details translated into the relevant language or languages of your new business associates on the reverse of your card.  And yes we can help with that too.

If you would like to benefit from the help of our translators or interpreters, just give us a call at the office on +44 (0) 1604 750799, on our mobile on +44 07930326698 or send us an email to: enquiries@enigmatranslation.co.uk.  You can also use our free instant quote facility on our website and contact us through our Facebook page.

15 interesting facts about Enigma Translation and languages that you might not know…

  1. Translation servicesEnigma Translation was founded in 2004 by Graham Bowles who is passionate about creating easy access to the translation of business services with his team providing a fast, easy and professional service to businesses around the world
  2. Graham believes “The world of language translation can be a mystery to many people and barriers are built up, hence the name Enigma – meaning a puzzling thing or person. With Enigma Translation, it is not a barrier, it`s a gateway!”
  3. Enigma Translation offer a vital service in the world of translation as approximately 75% of the world’s population don’t speak a word of English
  4. Our professional translators can assist you with the world’s most widely spoken languages by number of native speakers and as a second language (according to figures from UNESCO – The United Nations’ Educational, Scientific and Cultural Organization) (source: bbc.co.uk), which are Mandarin Chinese, English, Spanish, Hindu, Arabic, Bengali, Russian, Portuguese, Japanese, German and French
  5. Of the oldest languages known, we can help you with Basque which is spoken in the Basque Country in Spain located on the French-Spanish border in the western Pyrenees and with the modern version of Hebrew predominantly spoken in Israel
  6. Enigma Translation assist businesses such as Barclaycard International, The Carphone Warehouse and Alstrom Power as well as individuals with their translation needs
  7. Our worldwide network of over 2,000 translators can translate over 114 languages
  8. We are fluent in all the Slavic languages including Macedonian, Polish, Russian, Bulgarian, Belarusian, Ukrainian, Serbian, Czech, Slovak, Croatian and Slovenian
  9. Our full time translators can usually complete around 2500 words each day and our full time proof readers can usually complete around 1000 words per hour
  10. Enigma Translation’s professional interpreters are available at short notice to support you with language interpretation from consecutive interpretation and simultaneous interpretation to whispered interpretation
  11. Most of the world’s languages are spoken in Asia and Africa which is why we provide translation assistance with many of the languages used in these continents
  12. Enigma Translation provide a fast turnaround offering a same day service or translation completion within 24 hours
  13. Dutch is said to be the easiest language for native English speakers to pick up, while research shows that for those native English speakers who already know another language, the five most difficult languages to get your head around are Arabic, Cantonese, Mandarin Chinese, Japanese and Korean (source: bbc.co.uk), luckily Enigma Translation can accurately translate all of these languages for you
  14. You can find us and ‘like us’ on Facebook
  15. You can contact us by telephone on +44 (01604) 750 799, by email or via our website for all your translation and interpreting needs

Translation for Hotels, Accommodation and Tourism

Enigma Translation is your key to opening the door to worldwide business. With the barrier of language broken down through profession translators, Enigma Translation can help you achieve your business objectives and goals.

Translation servicesHospitality and tourism is an international business. Promoting your destination to not only local traffic, but to international marketplaces is essential to a successful business model. By enabling your website, hotel information and company information to be translated into any one of the multiple languages on offer, you literally open your hotel doors to a plethora of new business opportunities.

 
Enigma Translation provides an expert translation service from professionals around the globe, around the clock. You can even have results within 24hrs.

Here we look at why using a professional language translation service is good for your business.

Why translate?
Using professional translation service, Enigma Translation, is good for you if you’re thinking about expanding your company. Or if you’re already an international organisation, think how many more captive tourist markets you can reach by appealing to a wider audience through their own language.

Why use a professional service?
Using a professional translation service like Enigma Translation ensures that the job is done professionally and correctly. There is no room for error in business and you need to make the right impression first time, every time. Using native speaking professionals, Enigma Translation ensures your company is properly represented and presented. When marketing your company to international clientele such as in the hospitality and tourism industry, you need to ensure that culturally sensitive issues, correct tenses and formal addresses ensures customs and cultural formalities are adhered to. While it is tempting to save money having a friend of colleague translate your text, you are not always guaranteed the right context is used for your information and how it in turn, reflects on your business.

How a professional translation service can help your hospitality and tourism business
The recent global recession has led many businesses to reassess their business models. Every customer is key and missing the mark because of poor translation is not an issue you need to take into consideration when using Enigma Translation. You can appeal directly to a target audience, capturing their attention to you rather than on your competitors. Go the extra mile for your guests as your conversion rates between website visits and bookings increase as the ease of booking for clients and customers is seamless.

Using a professional language translation service is good for your hospitality and tourism business through providing proficient experts to translate your business into a company that has worldwide appeal. Click to view your translation options from Enigma Translation.

Polish translation

The Polish language belongs to the West Slavic languages and is the second most widely spoken Slavic language after Russian.  According to Wikipedia, 97% of Poland’s citizens declare Polish as their mother tongue.

Translation servicesThe most common dialects spoken are Greater Polish in the west, Lesser Polish in the south and southeast, Masovian in central and eastern parts and Silesian in the southwest.

Polish is also commonly spoken in Lithuania, Belarus and the Ukraine as well as by Polish emigrants and their descendants across the globe.


In Europe

It is also spoken in Hungary, Belgium, Kazakhstan, the Netherlands, Romania, Bulgaria, Sweden, United Kingdom, Norway, Estonia, Slovakia, the Czech Republic, France, the Faroe Islands, Russia, Serbia, Austria, Spain, Luxembourg, Andorra, Germany, Latvia, Denmark, Iceland, Italy, Greece, Finland, Ireland.

Globally
Further afield it is spoken in Azerbaijan, New Zealand, Uruguay, Mexico, Argentina, Israel, Australia, Brazil, South Africa, Peru and the United Arab Emirates.

In the United States there are more than 11 million Polish Americans with the biggest concentrations of population in New York, Illinois and New Jersey.  However the majority are not fluent in the Polish language even though it is often spoken at home.

In Canada, Toronto sees the highest concentration of Polish Canadians with 91,810 out of 242,885 speakers across Canada according to the 2006 census.

The Polish language
The Polish alphabet is based on the Latin alphabet with several additional letters.  Interestingly the letters q, v and x do not exist in the Polish alphabet and when encountered in foreign words known as loanwords, they are often replaced with kw, w and ks.  For instance quartz becomes ‘kwarc’, veranda becomes ‘weranda’ and extra becomes ‘ekstra’.

Cultural and geographical influences
Languages subtly change over the centuries due to cultural and geographical influences and borrow words from other languages which are adapted into the original language.  The Polish language is no exception and began its borrowing from Latin in the 9th century before progressing to Czech, German, Italian, Hungarian, French and Turkish throughout the following centuries.

For instance the Italian loanword pomodoro which translates as tomato in English, was adapted to ‘pomidor’ after Polish Queen Bona Sforza introduced Italian cuisine to Poland.  Turkish words from the 17th century which are still current today, include ‘jar’ translating as deep valley, ‘filizanka’ translating as cup and ‘arbuz’ translating as water melon.

Progression
The Polish language will continue to adapt along with all other languages and so will Enigma Translation.  We have professional translators who can translate from Polish to English and English to Polish with accuracy in many specialised areas and with expert knowledge.

Barclaycard International and Alstom Power are just two companies that confidently call on us for their Polish translation needs.  If you think you could benefit from our language expertise, why not get in touch on +44 (01604) 750 799, contact us via email, our website or on Facebook.

Translation for import/export businesses

If you’re the owner of an import/export business or an export management company you’ll know that international trading is big business, but not without its language and cultural hurdles.

Although English is the international language of business, it would make poor business sense to rely wholeheartedly on this convenience when you are trading with overseas suppliers.  It only takes one misinterpreted communication to damage your reputation, lose money, your supplier or customers. 

Translation servicesKnowing and understanding the language and cultural nuances of your imported product’s country or the country you are exporting to, will aid smooth business practice and ensure longevity of your business relationships.  However, we’re not all adept at picking up new languages, which can lead to problematic communication resulting in shipping delays or worse offending your supplier or customers.

At Enigma Translation our professional translators can help you navigate this potentially fraught business minefield with expertise in the source language, target language and cultural and business etiquette of the country you are trading with.  Your specially assigned translator can assist you with all your translation requirements from the financial translation of invoices, emails and letters to the communication and response in your supplier’s language.

Other areas we can help you with:

Importing goods/services

  • Translating product descriptions, user guides and manuals and labels
  • Translation of all documentation required for importing – from shipping and handling documents to licences and permits
  • Translation of country regulations regarding importing

Exporting goods/services

  • Writing product descriptions, user guides and manuals in the target language of the country you are exporting to
  • Bilingual and trilingual packaging and labelling – for instance a French-English label is required for Canada, an Arabic-English label for the Middle East and a Finnish-Swedish label for Finland
  • Advise you on your product’s name and packaging design in regard to cultural sensitivities to avoid religious, social or political taboos – colours and numbers have different connotations in different countries 
  • Advise you on whether your product’s name is easy to pronounce in the target language and if it has any negative connotations
  • Advise you on whether your product will be better received as a quintessential product of its country of origin or whether it would do better if its name is translated into the target language
  • Preparing export documents in the target language if necessary
  • Understanding the country regulations regarding exporting

And for those essential face to face meetings with your supplier or customer here or abroad, a professional interpreter from Enigma Translation will ensure you make the right impression and that everybody is ‘on the same page’.

Whether you are trading in China and need help with Cantonese, Mandarin or Putonghua or are trading in Europe, we can help with our knowledge of over 114 languages.  Contact us for translators and interpreters on +44 (01604) 750 799, by email or visit our website for a free instant quote.  And of course you will find us on Facebook.

Having a preferred supplier for your translation needs

Have you had your hair cut or your car serviced recently?  If you have, then there’s a really strong chance that you visited your hairdresser or your preferred garage.  And you’ve probably been using their services for years.

Why do we return to the same provider time and time again?  We may well be creatures of habit, but it’s more likely to be because we’re happy with the service they provide, we feel our needs are being met, we trust them, we know what we’re getting and we feel valued.

My Supplier
Over time we accrue all sorts of preferred suppliers to meet our needs from plumbers, doctors, dentists and hairdressers.  So surely it makes perfect sense if you are looking for a translation service, especially on an ongoing basis, to find a company that fits the criteria you apply to your personal choices.

Translation servicesCan you see where we’re heading with this?!

Make Enigma Translation your preferred supplier
Well like any blossoming relationship the more time we spend working together, the more we will get to know you, your business and translation requirements.

We can provide professional translators who are fully qualified in the source language, a native speaker of the target language and in addition have expertise in the area you require support.  Thus ensuring an understanding of the language’s nuances, the cultural differences and the context in which your document is written.

Together we can build a glossary of terms to aid continuity across all your translations by using the relevant terminology and keywords for your industry.  Also in-house jargon specific to your products or services will be at hand to ensure accuracy and maintain context.

Our extensive team of professional translators and proof-readers work closely together ensuring translated text is checked and then checked again with a fresh pair of eyes as standard.

We can also help you with copywriting, editing and desktop publishing as well as providing professional interpreters for the spoken word too.

Getting to know us
By using our services regularly you will see what can be achieved and can be sure we will meet your deadlines quickly.  We can usually do this within 24 hours or super fast with our same day service if urgently required.

For example we recently completed an urgent translation for a one page brochure from English to Turkish in less than 4 hours.  The instruction arrived at 10.50am and was ready by 14.26pm on the same day.  We also completed the certified translation of Russian financial statements into English in just 5 hours.  We received instruction at 2pm and our client collected the finished work at 7pm, again on the same day.

If you want the same quick, accurate and consistent service and want to make us your preferred supplier for your translation needs, all you need to do is get in touch.  Call us on +44 (01604) 750 799 or email us and of course you can find us on Facebook.

Medical Translation

Enigma Translation‘s Medical Translation service covers a vast area and is highly specialised.  Accuracy and efficiency is crucial as is expert knowledge of the medical sector, medical texts and hospital procedures in different countries.  Without stating the obvious, a poor or timely translation could mean the difference between life and death.

Let’s face it when we find ourselves in a medical situation as hard as we try to process the information we’re given at the time, we often come away questioning whether we’ve fully understood what was said.  What made sense in the doctor’s surgery, A&E or in the consultant’s room at the hospital is suddenly not so clear.

medical translationDon’t lose your head
So transport yourself to another country with a different language and understandably the situation can become a whole lot more scary and stressful.  However if you find yourself in this predicament, be it requiring medical or dental assistance whilst on holiday or as a new resident in a new country, Enigma Translation can help.

Not only do we take the mystery out of the language but also out of the situation.  Engaging the services of our professional translators to help with translating medical documentation can reduce the additional anxiety and stress of not fully understanding the situation or diagnosis.

On home ground
Perhaps on your return from another country you need to pass your medical documentation to your own doctor or insurance company.  Enigma Translation can help with the Medical Translation of patient information papers, consent forms, prescriptions, test results and discharge papers to name but a few.

Of course you may have opted for a medical procedure or alternative therapies to be carried out overseas or the family pet may have travelled with you on holiday and needed veterinary attention.  Many of these will generate medical paperwork that you may wish to have translated.

Make your business our business
On a business level perhaps you are providing a medical service abroad or dealing with medical documentation such as reports, journals, questionnaires, brochures or instructions for medical equipment that require translating.  Again our professional team of linguists can help.  We will assign a translator who is expert in the source language, target language and particular medical sector you are dealing with.

Also if you are running a restaurant or bar overseas and need to understand Health and Safety procedures in a foreign country and translate the documentation that goes with it, we can help with that too.

Medically speaking
In fact Enigma Translation has translation experience in all of the following medical areas: Oncology, Ophthalmology, Orthopaedics, Paediatrics, Radiology, Psychiatry, Preventative medicine, Dentistry, Veterinary, Alternative therapies, Health and safety, Public health and Pharmaceuticals.

Whatever your Medical Translation needs, Enigma Translation is here to help.  Get in touch to find out more by calling +44 (01604) 750 799 or by email if you prefer.  You’ll also find details on our website and our free instant quote facility too.

And if for any reason there are legal implications with your medical situation abroad, we can also provide legal translation.

Financial translation

If you are dallying with the idea of moving your business or yourself to foreign lands, then add Financial translation services to your priority list. 

Even if you aren’t moving but you are doing business in another country you need to be able to converse or at least be sure of what your overseas client is recommending or intending to process.

With any large financial transaction on home ground, be it buying or selling property, setting up a business or making investments, you engage the services of an expert to manage the process, because when it comes to money you don’t want to lose a penny.

When things don’t add up
Of course overseas you’d do the same, but should you just assume the expert is fluent in your language?  After all that phone call went well, albeit after a shaky start and the emails sort of suggest you’re on the same page…but what if you’re not?  What if communication is a struggle in a ‘pigeon’ version of your native tongue?  How can you be sure you’re in safe hands?

You do the maths
Look at it this way, we’ve all laughed off unexpected dishes after failing to interpret a menu in a foreign restaurant successfully, but can any of us really afford to make the same mistake with larger sums of money or investments?  We’re guessing no.

Grade A maths and languages
By engaging the Financial translation services of Enigma translation, you’re taking steps to safeguard your assets abroad.  You’ll be in expert hands with a translator who understands the source language, speaks the target language and has a head for business – your business – be it personal or otherwise. 

Our linguists have experience in all aspects of business, personal finance and economics including banking, insurance, taxation, stock markets and property markets.  Thus enabling you to fully understand the process you are undertaking and the cultural differences in doing business overseas, eliminating costly shocks along the way.

Time sensitivity
The time difference between countries can be an advantage as well as a disadvantage, so if you need your Financial translation in a hurry, we’ll meet your deadline by turning it around in 24 hours if necessary. 

Financial terminology in whichever language you are dealing with will soon become your second language with the help of Enigma Translation.  Visit our website for a free instant quote, email us or give us a call on +44 (01604) 750 799.

Of course with any financial deal there is also likely to be a legal implication so don’t forget that Enigma Translation can also help with legal translations.

You can also find us on Facebook.

Website translation

Mandarin, English and Spanish are the most spoken languages in the world and therefore the most common languages of Internet users. 

Calling all Internet users
According to research by Internet World Stats for May 2011, there are 565,004,126 English language users, 509,965,013 Mandarin language users and 164,968,742 Spanish language users globally.  A contributing factor as to why English is at the top of the list is because the primary search engine companies are American and computer languages are also a sub set of the English language.

Get more than a slice of the action
However, despite English being widely understood around the globe and the international language of business, it is not the second language of every Internet user worldwide.  Therefore a website solely in English is not reaching the full market.  There are still pockets of attainable business to be had.

Wouldn’t it make sense then to translate the message your website is promoting into the native tongue of the audience or audiences you are trying to attract?  Wouldn’t it speak louder to new visitors?

Sending a clear message
Fully understanding what services or products are on offer from your website is essential to instilling trust in your new clients/customers.  If those clients/customers speak a different language, surely providing website content in their language or multiple languages is the obvious solution? 

Global aspirations
By using the website translation service of Enigma translation you can make yourself heard and understood across the Internet, potentially connecting with a broader audience where your competitors aren’t.  You’ll also benefit from your website’s linked keywords and phrases being in a foreign language as they will score highly in search engine rankings.  This is because there is less foreign language content online compared to English, hence less competition.  This will also help to improve your visibility.

Linguistically helpful
With the help of an Enigma translator you’ll not only benefit from their knowledge of the language and culture, but their expert knowledge of website translation too.  They’ll be on hand to advise you and should the need arise suggest a more culturally acceptable way of getting your message across. 

Fluent in over 70 languages
From English to Somali, Belarusian to Turkish, we’ve got the language skills to support your business across the globe. 

Communication in a multitude of languages is only a click away…visit our website for details, email us or give us a call on +44 (01604) 750 799 to chat about your website’s multilingual future.

Join us online on Facebook too.

Legal translation

Some might say that the terminology used in legal documentation may as well be in another language for all the sense it makes to us mere mortals.  Let’s face it we need a translator to put it into layman’s terms in our own native tongue, so that we might be able to address the issue at hand.

So just think how much more challenging legal documentation in another language actually is.  Not only do you need to understand the language but also the law of that country and how it may differ from your own.  And the repercussions on your business or yourself should you interpret it incorrectly could be catastrophic.

We love a challenge
If you find yourself in this situation whether it is through business or a personal matter, professional help is only a click away via the Enigma Translation website.  At Enigma Translation we offer language translation in over 70 languages thanks to our team of over 2000 linguists worldwide.


The need for accuracy

As with all translation accuracy is paramount and legal translation is no different.  Which is why Enigma Translation ensures that your translator will not only be qualified in the source language, a native speaker of the target language, but also have expertise in the legal area concerning your translation requirements.

Business or Personal
We know legal proceedings can be confusing and stressful at the best of times, let alone in a different language or country, but by using our language translation service for your legal translation, you will feel fully in control of the situation and understand every word.

We’re fluent in:
• Civil law translation
• Commercial law translation
• Criminal law translation
• International law translation
• Property law translation
• Employment law translation
• Probate and Family law translation

We’ve got time in any language
As time can play a crucial role in legal situations, whether your legal translation is a business or personal matter, Enigma Translation is fast and efficient and will even endeavor to get the job done within 24 hours if that’s what you require.

We speak your language
Give us a call today on +44 (01604) 750 799 or email us with details of how we can help you.

Check out our language skills on Facebook.