Court interpreters in the spotlight

There has been growing press coverage concerning the declining standards of interpretation in the UK court system recently.  This follows the implementation of a new system which sees Applied Language Solutions providing translation and interpreting services to agencies across the criminal justice system.  The Ministry of Justice agreed the 5 year contract with ALS back in August 2011 and it began in February this year.  It’s hoped the new central service will save £18m a year of the current £60m interpreting budget.

As with any new system there seem to be a few teething problems, which the ALS is trying to iron out.

Bad press
The Law Society Gazette reports it has received numerous allegations from solicitors about problems with the system and that some interpreters provided by ALS have not been sufficiently competent.

Interpreting servicesOne report told of how a clerk at Ipswich Magistrates’ Court resorted to using Google Translate when a Lithuanian language interpreter couldn’t be sourced by the service.  Other reports of the ALS not being able to provide interpreters have also been received by Mike Jones, Chair of the Criminal Law Solicitors Association.  He told the Gazette that incidents in Sevenoaks, Colchester, Leeds, London, Kent, Lincolnshire and Sheffield had been reported to him.

According to an online survey by CrimeLine (an education and training provider) completed by 80 lawyers and judges, 56% of cases had a no-show from interpreters between 12-16th March.  However, there has been a slight improvement since with only 4 in 10 cases affected by a no-show from an interpreter between 16-20th April.

The Gazette also reports the collapse of a four-day burglary trial at a London Crown Court was due to a mistake made by a Romanian language interpreter.  The interpreter incorrectly translated that the defendant had allegedly been ‘bitten’ instead of ‘beaten’.

Some good news
During this period of transition courts have been told they can temporarily book short-notice interpreters using the previous system.  However, this is probably of little consolation to the people who have already been affected by the system’s failing.

Here to help
At Enigma Translation we provide professional interpreters for individuals as well as businesses and can help with communication in legal situations.  This could be at a court hearing, a tribunal, a solicitors meeting or when dealing with the police.

We can also ensure that our professional interpreters will observe your need for confidentiality and remain impartial, whatever the situation.

Of course it’s not just legal scenarios we can help you with, in fact any scenario where there is a language barrier and interpretation is required our interpreters can assist you.  We offer consecutive interpretation, simultaneous interpretation and whispered interpretation.

Don’t rely on computer software or gimmicky websites to decipher languages in crucial situations, choose the personal touch of a professional interpreter.  Give the Enigma Translation office a call on +44 (0) 1604 750799 or get in touch via email or Facebook.

Reasons for small companies to use a translation company

Having an in-house team of translators is fantastic if your company has the resources and generates enough translation work to warrant it. 

But in reality how big would your team need to be?
How many countries do you do business with or are you trying to reach?  Would you be lucky enough to find bilingual even trilingual employees to cover all the languages you need to communicate in?  Would you need your team full time?  What are the pitfalls of only employing team members on a part time basis?  Part time translators not being available when it really counts could be a deal-breaker.

Translation servicesSize matters
If you’re a small company this pipedream is unrealistic and definitely not cost effective, which is where Enigma Translation can help.

Enigma Translation at your service
We have 7 years of experience providing translation and interpreter support to small companies often at short notice, so we’re not fazed by tight deadlines.

Our team of translators are 2,000 strong across the globe and cover over 114 languages.  They are all full time, fully qualified professionals with at least five year’s experience and only translate into their native mother tongue.  They are available when you need them which is why we can offer a same day service or completion within 24 hours.  And the best bit, they’re not on your payroll, drinking your coffee or taking up space in your office.

How we can help you

  • Marketing Translation – expertise and translation of press releases, flyers, brochures, newsletters, emails or a whole marketing campaign
  • Website Localisation – expertise and translation of your website into another language or several to expand your target market
  • Financial Translation – translation and expertise in all aspects of business, finance and economics including banking, insurance, taxation, stock markets and property markets
  • Legal Translation – expertise and translation in all areas of law including Civil, Commercial, Criminal, International, Property, Employment, Probate and Family law
  • Medical Translation – translation of medical documentation including reports, journals, questionnaires, brochures and instructions for medical equipment and expertise in Oncology, Ophthalmology, Orthopaedics, Paediatrics, Radiology Psychiatry, Preventative medicine, Dentistry, Veterinary, Alternative therapies, Health and Safety, Public Health and Pharmaceuticals
  • Technical Translation and other specialised subjects
  • Editing, copywriting and desktop publishing – in any language
  • Interpreters – face to face meetings here or abroad

The price is right
At Enigma Translation we believe the personal touch goes a long way which is why we determine the price of a translation by its subject matter, legibility, language, deadline and size.  We could just be the cost effective translation solution you are looking for.

Open up your business to the rest of the world
There are many ways to contact us for further information or to discuss your requirements.  Call us on +44 (01604) 750 799, email us, visit our website for a free instant quote and find us on Facebook.

Having a preferred supplier for your translation needs

Have you had your hair cut or your car serviced recently?  If you have, then there’s a really strong chance that you visited your hairdresser or your preferred garage.  And you’ve probably been using their services for years.

Why do we return to the same provider time and time again?  We may well be creatures of habit, but it’s more likely to be because we’re happy with the service they provide, we feel our needs are being met, we trust them, we know what we’re getting and we feel valued.

My Supplier
Over time we accrue all sorts of preferred suppliers to meet our needs from plumbers, doctors, dentists and hairdressers.  So surely it makes perfect sense if you are looking for a translation service, especially on an ongoing basis, to find a company that fits the criteria you apply to your personal choices.

Translation servicesCan you see where we’re heading with this?!

Make Enigma Translation your preferred supplier
Well like any blossoming relationship the more time we spend working together, the more we will get to know you, your business and translation requirements.

We can provide professional translators who are fully qualified in the source language, a native speaker of the target language and in addition have expertise in the area you require support.  Thus ensuring an understanding of the language’s nuances, the cultural differences and the context in which your document is written.

Together we can build a glossary of terms to aid continuity across all your translations by using the relevant terminology and keywords for your industry.  Also in-house jargon specific to your products or services will be at hand to ensure accuracy and maintain context.

Our extensive team of professional translators and proof-readers work closely together ensuring translated text is checked and then checked again with a fresh pair of eyes as standard.

We can also help you with copywriting, editing and desktop publishing as well as providing professional interpreters for the spoken word too.

Getting to know us
By using our services regularly you will see what can be achieved and can be sure we will meet your deadlines quickly.  We can usually do this within 24 hours or super fast with our same day service if urgently required.

For example we recently completed an urgent translation for a one page brochure from English to Turkish in less than 4 hours.  The instruction arrived at 10.50am and was ready by 14.26pm on the same day.  We also completed the certified translation of Russian financial statements into English in just 5 hours.  We received instruction at 2pm and our client collected the finished work at 7pm, again on the same day.

If you want the same quick, accurate and consistent service and want to make us your preferred supplier for your translation needs, all you need to do is get in touch.  Call us on +44 (01604) 750 799 or email us and of course you can find us on Facebook.

5 reasons to love Enigma Translation

February is a romantic month with Valentine’s Day slap bang in the middle and its synonymy with leap year marriage proposals by women.  Ladies did you know this year is a leap year?  You might want to ‘save the date’ and surprise your partner by proposing to them on February 29th 2012.

Whilst you’re in the mood for love why not consider the following 5 reasons to start your love affair with Enigma Translation?

Translation services1. I love you in 114 languages
Our global network of over 2,000 professional translators can say I love you in over 114 languages if that’s what you need.  We cover an extensive range of languages from the familiar to the less familiar and also same language country variations. 

We know words are important and no more so than when popping the question.  So if you want to impress your soul mate by asking him or her to marry you in their native tongue or like the romantic idea of asking in another language, get in touch for a quick turnaround.  We can’t guarantee they’ll say yes, but we can guarantee they’ll understand your proposal.

2. Love specialists 
Now Enigma Translation can’t claim to have specialist knowledge of your intended, but we can claim that our translators have expertise in many specialised subjects.  In fact we’ve dedicated a whole page on our website to our extensive list for you to take a look at.

So if you ask us to help you with translation regarding marriage legalities, we will say ‘I do’.  Or if you need our translation services for understanding the financial legalities of buying your first love nest, we will be happy to carry you over the threshold so to speak.

3. Love is blind
Whatever your translation requirements, you can be blissfully happy in the knowledge that proof-reading of your translated documents comes as standard.  Our professional proof-readers are loved-up with words and can complete 8,000 a day.

We know your reputation is at stake and it just wouldn’t do to ask your beloved to spend the rest of his or her ‘parrot’ with you, when we all know you mean ‘life’.  Yes it would be a memorable proposal, but for all the wrong reasons.

4. I wanna hold your hand
At Enigma Translation we don’t just translate, we interpret too.  If your meeting is an urgent matter of the heart, be it love or medical one of our professional interpreters can be there for you. 

Whatever the diagnosis, broken heart or not at least you’ll understand what’s being said.  And your interpreter will keep whatever’s been said confidential, even if it’s just your ego that’s bruised.

5. As fast as Cupid’s arrow
If you need your translated declaration of love or your marriage licence in order before hot-footing it to Vegas or Gretna Green, we can have it in your preferred language tout suite (that’s immediately).  We offer a same day service for when love just can’t wait.

And for those of you who aren’t as impulsive or relish a little more time to pluck up the courage, we can usually complete the work within 24 hours.

What do you think?  Should we give it a go?  Call me!  Here’s my number: +44 (01604) 750 799 or send me a note by email or Facebook!

Hire a professional interpreter

Did you know we offer an interpretation service as well as a translation service here at Enigma Translation?

What interpretation services are available?
Generally there are three main types of interpretation services: consecutive interpretation, simultaneous interpretation and whispered interpretation.

Professional interpreterIn layman’s terms, consecutive interpreting requires the interpreter to listen to the person speaking in the source language before delivering the vocal translation in the target language.  The conversation happens in segments allowing the information to be vocally translated in manageable portions.

Simultaneous interpreting however requires the interpreter to deliver the vocal translation in the target language whilst the speaker of the source language is still talking.  The interpretation happens in real time.

Whispered interpreting is a form of simultaneous interpreting used for small groups of people who don’t understand the source language amongst a larger group of people who do.  The vocal translation is literally whispered or delivered in a quiet voice alongside the source language conversation.

How can an Enigma interpreter help you?
Our professional interpreters have expertise in many specialist areas including: Legal, Medical, Financial, Technical and Marketing.  You can see the full list on our website.

This means not only are our interpreters fluent in the source language you need help understanding, but can vocally translate into the target language with expert knowledge of the terminology and practices used in that field.

Help in legal situations
For instance you may need an interpreter with you for a solicitors meeting, a day in court, at a tribunal or help with police matters.  Or with an estate agent or solicitor when buying or selling a property overseas.

Help in medical situations
For peace of mind in what can already be a stressful situation; our medical interpreters can help you understand your diagnosis and further treatments and procedures that may be required.  For instance, a consultation with your dentist, your doctor or at the hospital, in fact any medical scenario you might find yourself in.

Helping individuals
We can provide a professional interpreter for any type of meeting you have, perhaps with your employer or manager.  We recently provided interpretation services for Primark and one of their Czech employees.  Or perhaps you’d like an interpreter on hand during a job interview to ensure you understand the procedure and any tricky questions that arise.

Helping businesses
A professional interpreter can be a great support in meetings with overseas clients here or abroad.  Not only will they keep the channels of communication open, but their familiarity with business and cultural etiquette will help you avoid any business or social faux pas. 

In whatever area you require our interpretation services our professional interpreters will observe your need for confidentiality and remain impartial.

Professional interpreters at the ready
Our professional interpreters are well versed in bridging the communication gap in over 114 languages and help both businesses and individuals, often at short notice.  So if you find yourself urgently needing our help, give the Enigma Translation office a call on +44 (0) 1604 750799 or on our mobile +44 07930326698.

You can also get in contact via email enquiries@enigmatranslation.co.uk or Facebook.